STACKSSTACKS HOSTING PRIVACY POLICY
1. Introduction
Stacks Hosting ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our container hosting services.
2. Information We Collect
Information you provide directly:
- Account Information: Name, email address, phone number (optional), company name (optional), and timezone preference
- Payment Information: Payment details are collected and processed by Stripe. We do not store your credit card numbers on our servers
- Container Data: Any data, code, files, or content you upload to your containers
- Support Communications: Records of your communications with us for support purposes
Information collected automatically:
- Usage Data: Container resource usage (CPU, memory, storage, bandwidth) for billing and service optimization
- Log Data: IP addresses, browser type, access times, and pages viewed for security and troubleshooting
- Container Logs: System logs generated by your containers for debugging purposes
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process payments and send billing notifications
- Send service-related communications (outages, maintenance, security alerts)
- Respond to support requests
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Third-Party Services
We use the following third-party services to operate our platform:
- Stripe: Payment processing. See Stripe's Privacy Policy
- Resend: Transactional emails. See Resend's Privacy Policy
- Cloudflare: CDN, security, and DDoS protection. See Cloudflare's Privacy Policy
These services may collect and process data according to their own privacy policies.
5. Data Storage and Security
- Your data is stored on servers located in the United States
- We implement industry-standard security measures including encryption via TLS/SSL at the edge (Cloudflare) and access controls
- Container data is isolated per customer using network segmentation and access controls
- While we strive to protect your data, no method of transmission or storage is 100% secure
6. Data Retention
- Container Data: Deleted immediately when you delete your container
- Billing Records: Retained for 3 years for tax and legal compliance
- Account Data: Retained while your account is active
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Export: Download your container data at any time
To exercise these rights, contact us at privacy@stackshosting.cloud
8. Cookies
We use essential cookies to:
- Keep you logged into your account
- Remember your preferences
- Maintain session security
We do not use third-party tracking or advertising cookies.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. International Users
If you access our services from outside the United States, your data will be transferred to and processed in the United States. By using our services, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a notice on our website. Your continued use of our services after changes constitutes acceptance.
12. Contact Us
For privacy-related questions or concerns:
- Email: privacy@stackshosting.cloud
- Legal inquiries: legal@stackshosting.cloud